Effective Date: May 27, 2026 | Last Updated: May 27, 2026

1. Who We Are

CBX Pet Care provides cross-border pet care services including boarding, day care, and pet transport for travelers crossing between San Diego and Tijuana. We are operated by MjM Managements Group, LLC.

Contact: [email protected] | (619) 914-2990

2. Information We Collect

When you contact us, request a quote, or book a service, we collect:

Name, phone number, and email address
Service address or location details
Service dates, times, and job scope
Payment information (processed by third-party payment processors — we do not store card numbers)
Communications you send us via phone, email, or web form

We also automatically collect standard website data including IP address, browser type, pages visited, and referring URLs via cookies and analytics tools.

3. SMS / Text Message Communications

Mobile information and phone numbers collected for SMS will NOT be shared with or sold to third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

By providing your phone number and requesting a quote or booking, you consent to receive SMS text messages from CBX Pet Care related to your booking, appointment confirmations, and service updates. SMS messages are transactional only — booking confirmations, appointment reminders, and service updates. We do not send promotional or marketing SMS.

Message frequency varies based on your inquiry and booking status.
Msg & data rates may apply.
To opt out, reply STOP to any text message at any time. You will receive one confirmation message and no further texts.
For help, reply HELP or contact us at [email protected] or (619) 914-2990. See our SMS Terms.
We do not sell or share your phone number with third parties for their own marketing purposes.

4. How We Use Your Information

To fulfill your service request or booking
To communicate confirmations, updates, and logistics
To send SMS or email follow-ups related to your inquiry (with your consent)
To improve our services and website
To comply with legal obligations

5. Third-Party Service Providers

We share your information only with service providers necessary to operate our business:

Twilio — SMS and voice communications platform. Your phone number is transmitted to Twilio to deliver messages and handle calls. Twilio Privacy Policy: twilio.com/legal/privacy
ElevenLabs — AI-powered voice receptionist. Calls to our business number may be handled by an AI voice assistant. Call transcripts are stored to improve service quality. ElevenLabs Privacy Policy: elevenlabs.io/privacy
Google Analytics / Google Workspace — Website analytics and email communications.
WordPress / Astra — Website hosting and content management.

We do not sell your personal information to third parties.

6. Cross-Border Data Transfers

CBX Pet Care operates in the United States. Your information may be processed and stored on servers in the United States. By using our services, you consent to this processing.

7. California Residents — CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request disclosure of the personal information we have collected about you.
Right to Delete: Request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: We do not sell personal information. No opt-out of sale is required.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your rights, contact us at [email protected]. We will respond within 45 days.

8. Cookies

Our website uses cookies for functionality and analytics. You may disable cookies in your browser settings; however, some features may not work correctly. We use Google Analytics to understand website traffic. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Service records are retained for a minimum of three years. You may request deletion at any time (subject to legal retention requirements).

10. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy questions, data requests, or to exercise your rights:

CBX Pet Care / MjM Managements Group, LLC
Email: [email protected]
Phone: (619) 914-2990
Website: cbxpetcare.com

Privacy Policy